Frequently Asked Questions
Everything you need to know before getting started.
What does Scale 1128 actually do?
We fix what's broken in your funnel so the traffic you're already paying for actually converts. Product page rebuilds, full-store CRO, SEO foundations, and Klaviyo strategy and direction. We also give strategic direction on ads and affiliates, but the core work is inside your Shopify store, building pages and systems that convert. Not a PDF of suggestions. Real builds, real pages, real results.
How is this different from hiring an agency?
Agencies spread you across a roster of 20+ clients and hand you off to juniors. Scale 1128 takes on two brands at a time. Max. You get direct access to the person doing the work, not a sales rep or an account manager. And unlike agencies, the goal isn't to keep you on retainer forever. It's to build the infrastructure and teach you how to run it yourself.
How many clients do you work with at a time?
Two. That's it. Every brand gets full attention, deep strategy, and hands-on execution. When both spots are filled, there's a waitlist.
Do I need to be at a certain revenue level?
No. Whether you're pre-launch, doing your first $10K month, or pushing past seven figures, the free full-funnel audit will show you exactly where to focus. The Foundation and Full CRO Build tiers are built to match wherever you're at.
What happens after the engagement ends?
You keep everything. Every system, every playbook, every strategy. It's yours. The whole point is to make you self-sufficient. No dependency, no recurring fees, no needing to call us every month to keep things running.
What does the free audit include?
A full funnel review. Product pages reviewed for conversion killers, funnel performance, SEO health, and Klaviyo diagnostics. You get a clear breakdown of where the biggest opportunities are and what to fix first. No retainer, no commitment. You'll hear back within 24 hours.
Is there a long-term contract?
No. The Foundation is a 2-week engagement. The Full Operator is 30 days. No retainers, no auto-renewals, no fine print. If you want to keep working together after that, we can, but there's no lock-in.
What platforms do you work with?
Primarily Shopify. That's where the product page development, CRO, and theme work happens. Klaviyo for email and SMS. SEO work covers structured data, schema, and on-page optimization regardless of platform. We can give strategic direction on ads and affiliates too, but the hands-on build work is Shopify-focused.